1. Introduction

   • a. This website is owned and operated by Qalam Counseling (hereinafter and throughout this website referred to as “we”, “us”, and “our”). Our registered office is at Tech Society, Canal Bank Road. 
   • b. We offer this website, including all information, tools, products, and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
   • c. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on +92 300 5599684 or send us an email at info@qalamcounseling.com.

2. Applicability and Updates

   • a. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
   • b. In consideration of your use of our website and services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products and services under the laws of Pakistan or other applicable jurisdiction.
   • c. We may need to update our Terms and Conditions from time to time; each time you place an order on our website you will be agreeing to the latest version of our Terms and Conditions.

3. Terms of Usage

   • a. You are prohibited from using this website or its content:
     • for any unlawful purpose;
     • to solicit others to perform or participate in any unlawful acts;
     • to violate any international, federal, provincial or state laws, regulations, and rules;
     • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
     • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
     • to submit false or misleading information;
     • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or interfere with or circumvent the security features of our service, any related website, other websites, or the internet;
     • to collect or track the personal information of others or spam, phish, pharm, pretext, spider, crawl, or scrape; or
     • for any obscene or immoral purpose.
   • b. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

4. Intellectual Property

   • This website and its related software and content (including images and designs) are the intellectual property of and is exclusively owned by us. The structure, organization, and code of the website and its related software contain valuable trade secrets and confidential information of Qalam Counseling. Except as expressly stated herein, these terms and conditions do not grant you any intellectual property rights whatsoever in the website and its related software and all rights are reserved by Qalam Counseling.

5. Indemnity and Limitation of Liability

   • a. You agree to indemnify us, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
   • b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
   • c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
   • d. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
   • e. We reserve the right to not process an order that you place on our website. This is usually for the following reasons:
     • We no longer hold stock of the goods or services that you ordered from us.
     • We are unable to ship goods to your location.
     • The goods or services that you have ordered are no longer available.
     • Any reason outside of our control.

6. Termination

   • We may immediately change or terminate your access to our products, services, and this website, or any online membership(s) with us, with or without notice, at any time, without liability to you, any other user, or any third party. We reserve the right to terminate your access if, without limitation, you have:
     • (1) provided us with false or misleading registration information;
     • (2) interfered with other users or the administration of our services or websites;
     • (3) upon a request by law enforcement or other governmental authorities; or
     • (4) otherwise violated these Terms and Conditions.

7. Severability and Waiver

   • If any portion of these terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can’t be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.

8. Governing Law

   • Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Lahore (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.
9. Duration & Refunds 
   • In case you have bought the wrong service or product from our website, our team will expect communication from your end to info@qalamcounseling.com
     • After receiving your email, we will begin work on ensuring that you are provided credit for the service you had initially set out to purchase from our platform.
     • We will work to ensure that your refund request is processed within five business days.
   • You are allowed to cancel recurring subscriptions at any point in time prior to the next cycle. No refunds will be granted thereafter. 
10. Customer Queries
    • For any complaints or queries in relation to this website, our products or service, you can contact us at +92 300 5599684
      or at info@qalamcounseling.com.
    • We shall use our best endeavors to respond to your complaints or queries within three business days of receipt. In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos
11. Admission Success Guarantee
    • It is important to note that Qalam Counseling does not guarantee a 100% success rate in admissions to educational institutions or programs. While we strive to provide accurate information, guidance, and support, admission decisions are ultimately made by the respective institutions or programs and are subject to their criteria and requirements. Qalam Counseling endeavors to assist and support applicants throughout the admissions process but cannot guarantee the outcome of any application.
12. AI Detection and Related Issues
    • Qalam Counseling acknowledges that in the age of AI technology, detection methods for authenticity and plagiarism have become prevalent. While we strive to provide a secure and confidential environment for our users, we cannot guarantee absolute immunity against detection or verification processes conducted by institutions or entities to verify the authenticity of user-generated content or credentials. Therefore, it is important for our users to understand and accept that Qalam Counseling holds no responsibility for any consequences that may arise due to direct copying, plagiarism, or the use of AI detection tools by external parties to scrutinize our users’ content or credentials. Users are advised to abide by ethical standards, ensure the originality of their submissions, and take personal responsibility for their actions within our platform.
13. Essay Database & Plagiarism
    • One of the features included in our services in an essay database with a variety of successfully admitted personal statements. 
    • These students have crafted their essays in a highly original manner and have offered their articles for the sole purpose that students are able to learn from them. However, any plagiarism or copying of their exact essays is not allowed by Qalam. 
    • Any student caught plagiarising content is not liable in any way towards Qalam. Our company holds no responsibility toward consequences that occur due to the above. Users are advised to abide by ethical standards, ensure the originality of their submissions, and take personal responsibility for their actions within our platform

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By visiting this page on our website: https://qalamcounseling.com/contact-us
• By email: info@qalamcounseling.com